by podcast | Mar 20, 2021 | The Intuitive Customer Podcast - CX Podcasts
You might be surprised to learn that when golf courses make less revenue, Disney World’s attendance goes up. You might also find it weird that Mississippi’s marriage rate correlates 99.3% with the US per capita consumption of whole milk. Perhaps most...
by podcast | Mar 13, 2021 | The Intuitive Customer Podcast - CX Podcasts
Ep 178 5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’ A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into...
by podcast | Mar 6, 2021 | The Intuitive Customer Podcast - CX Podcasts
In the UK, there is a lot of talk about how to come out of the pandemic stay-at-home orders now that more people have been vaccinated. The idea of a vaccine passport has been circulating, which would allow those that are vaccinated to do things unvaccinated people...
by podcast | Feb 27, 2021 | The Intuitive Customer Podcast - CX Podcasts
We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results? However, no tried and true idea always gets results. Instead, there are...
by podcast | Feb 20, 2021 | The Intuitive Customer Podcast - CX Podcasts
Way back in 1998, I read a book by Joe Pine (@joepine), co-founder of Strategic Horizons, LLP, and Jim Gilmore called The Experience Economy. I was gobsmacked by it. I dashed down the hall to my boss at British Telecom. He...
