by podcast | Aug 2, 2025 | The Intuitive Customer Podcast - CX Podcasts
You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing &...
by podcast | Jul 19, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this episode of The Intuitive Customer, Colin Shaw speaks with Andy Traba, VP of Product Marketing at NICE, about the company’s new mission: Creating a NiCE World. This isn’t just a rebranding message — it’s a strategic shift toward unified,...
by podcast | Jul 5, 2025 | The Intuitive Customer Podcast - CX Podcasts
AI is taking over—well, at least some parts of customer service. But how do you know when to automate and when to stick with the good old-fashioned human touch? In this episode, we dive into one of the most crucial decisions organizations are making today: When should...
by podcast | Jun 21, 2025 | The Intuitive Customer Podcast - CX Podcasts
How do you grow your revenues without upsetting your existing customers? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the new book he has written with Anne Wilson, Senior Lecturer at Wharton. Published by Harvard Business Review Press,...
by podcast | Jun 7, 2025 | The Intuitive Customer Podcast - CX Podcasts
Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals...
