by podcast | Sep 27, 2025 | The Intuitive Customer Podcast - CX Podcasts
Summary Traditional customer feedback is broken. Post-call surveys and quarterly reports are too slow, cumbersome, and overly focused on the company’s needs rather than the customer’s reality. By the time insights land on a dashboard, the customer has...
by podcast | Sep 20, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by guest co-host Ben Shaw, Chief Strategy Officer at MullenLowe, to explore the enduring role of brand archetypes in marketing and customer experience. They revisit the origins of archetypes...
by podcast | Aug 30, 2025 | The Intuitive Customer Podcast - CX Podcasts
EPP 409 Your Customers are Lazy… and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step back and welcomes guest host Morgan Ward to explore one of psychology’s favourite contradictions: why...
by podcast | Aug 16, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new...
by podcast | Aug 2, 2025 | The Intuitive Customer Podcast - CX Podcasts
You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing &...
