by podcast | Dec 15, 2021 | The Intuitive Customer Podcast - CX Podcasts
Imagine that you own a well-known car brand during a global pandemic. No one is coming to the show room to see your dealer’s cars, nor are they bringing them in for service. No one is really driving them around, either. What do you do? For Nissan’s Hussein...
by podcast | Dec 11, 2021 | The Intuitive Customer Podcast - CX Podcasts
Fernando has a problem that he wants our help solving. In his industry of branding and packaging fast-moving consumer goods, his clients often tell him to do whatever the competition is doing. However, Fernando knows that while imitation is the highest form of...
by podcast | Dec 8, 2021 | The Intuitive Customer Podcast - CX Podcasts
Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about. Reichheld’s new book, Winning on Purpose: The Unbeatable Strategy...
by podcast | Dec 4, 2021 | The Intuitive Customer Podcast - CX Podcasts
I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of...
by podcast | Nov 27, 2021 | The Intuitive Customer Podcast - CX Podcasts
I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like...
