by podcast | Dec 8, 2021 | The Intuitive Customer Podcast - CX Podcasts
Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about. Reichheld’s new book, Winning on Purpose: The Unbeatable Strategy...
by podcast | Dec 4, 2021 | The Intuitive Customer Podcast - CX Podcasts
I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of...
by podcast | Nov 27, 2021 | The Intuitive Customer Podcast - CX Podcasts
I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like...
by podcast | Nov 20, 2021 | The Intuitive Customer Podcast - CX Podcasts
One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them. I can relate. I sold a complicated product when I was in corporate life, and it...
by podcast | Nov 13, 2021 | The Intuitive Customer Podcast - CX Podcasts
Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem...
