by podcast | Oct 30, 2021 | The Intuitive Customer Podcast - CX Podcasts
Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to...
by podcast | Oct 23, 2021 | The Intuitive Customer Podcast - CX Podcasts
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy, that...
by podcast | Oct 16, 2021 | The Intuitive Customer Podcast - CX Podcasts
Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer...
by podcast | Oct 14, 2021 | The Intuitive Customer Podcast - CX Podcasts
Great business insights with a touch of humor, all put over in a clear, easy-to-understand way. Each week we discuss how you can gain and retain more customers and solve business problems. We look at the theory of how and why Customers make decisions and then...
by podcast | Oct 9, 2021 | The Intuitive Customer Podcast - CX Podcasts
Do you remember Blockbuster, Circuit City, or Kodak? I ask because these brands are not around anymore. They were once the leaders in their field, the only game in town in some cases, but now they are gone. They disappeared because they didn’t respond to changes...
