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I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

by podcast | Dec 4, 2021 | The Intuitive Customer Podcast - CX Podcasts

I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of...
I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

New Opportunity: Why Nostalgia is not just a thing of the past, but the present!

by podcast | Nov 27, 2021 | The Intuitive Customer Podcast - CX Podcasts

I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like...
I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

Our Competition is Beating Us, Despite the Fact We Are Better Than Them. Why?

by podcast | Nov 20, 2021 | The Intuitive Customer Podcast - CX Podcasts

One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them.  I can relate. I sold a complicated product when I was in corporate life, and it...
I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

by podcast | Nov 13, 2021 | The Intuitive Customer Podcast - CX Podcasts

Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem...
I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints

by podcast | Nov 6, 2021 | The Intuitive Customer Podcast - CX Podcasts

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex...
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