by podcast | Nov 13, 2021 | The Intuitive Customer Podcast - CX Podcasts
Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem...
by podcast | Nov 6, 2021 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex...
by podcast | Oct 30, 2021 | The Intuitive Customer Podcast - CX Podcasts
Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to...
by podcast | Oct 23, 2021 | The Intuitive Customer Podcast - CX Podcasts
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy, that...
by podcast | Oct 16, 2021 | The Intuitive Customer Podcast - CX Podcasts
Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer...
