by podcast | Jan 15, 2022 | The Intuitive Customer Podcast - CX Podcasts
Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. Not only that, but a recent report from the American Customer Satisfaction Index...
by podcast | Jan 12, 2022 | The Intuitive Customer Podcast - CX Podcasts
What would it be like if your printer sent you an email to let you know it needed ink? Or if your car could tell you that you need to take it in for transmission service? Or if your refrigerator could tell the repair professional what was wrong with it before you ever...
by podcast | Jan 8, 2022 | The Intuitive Customer Podcast - CX Podcasts
We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer...
by podcast | Jan 1, 2022 | The Intuitive Customer Podcast - CX Podcasts
Our listeners have problems and they let us know about it. For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how...
by podcast | Dec 25, 2021 | The Intuitive Customer Podcast - CX Podcasts
Did you know that customer satisfaction scores are the lowest they have been in the past 15 years? It’s true, and you can’t blame it all on COVID, although there is some blame to be cast there. Per the American Customer Satisfaction Index (ACSI), only 30...
