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This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

by podcast | Nov 13, 2021 | The Intuitive Customer Podcast - CX Podcasts

Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem...
This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints

by podcast | Nov 6, 2021 | The Intuitive Customer Podcast - CX Podcasts

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex...
This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

I Am Really Frustrated! Why Can’t My Boss See The Need to Change?

by podcast | Oct 30, 2021 | The Intuitive Customer Podcast - CX Podcasts

Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to...
This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

Is Customer Experience Dying? The Three Pioneers of The Movement Debate

by podcast | Oct 23, 2021 | The Intuitive Customer Podcast - CX Podcasts

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there.  Not long after that, Joe Pine co-authored a book called The Experience Economy, that...
This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

Big Controversy: Should We Stop All Certification Now? Join the Debate…

by podcast | Oct 16, 2021 | The Intuitive Customer Podcast - CX Podcasts

Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer...
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