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Secrets Revealed: How to Be Distinctive from Your Competition and Win!

Secrets Revealed: How to Be Distinctive from Your Competition and Win!

by podcast | Dec 11, 2021 | The Intuitive Customer Podcast - CX Podcasts

Fernando has a problem that he wants our help solving. In his industry of branding and packaging fast-moving consumer goods, his clients often tell him to do whatever the competition is doing. However, Fernando knows that while imitation is the highest form of...
Secrets Revealed: How to Be Distinctive from Your Competition and Win!

Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

by podcast | Dec 8, 2021 | The Intuitive Customer Podcast - CX Podcasts

Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about.  Reichheld’s new book, Winning on Purpose: The Unbeatable Strategy...
Secrets Revealed: How to Be Distinctive from Your Competition and Win!

I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

by podcast | Dec 4, 2021 | The Intuitive Customer Podcast - CX Podcasts

I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of...
Secrets Revealed: How to Be Distinctive from Your Competition and Win!

New Opportunity: Why Nostalgia is not just a thing of the past, but the present!

by podcast | Nov 27, 2021 | The Intuitive Customer Podcast - CX Podcasts

I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like...
Secrets Revealed: How to Be Distinctive from Your Competition and Win!

Our Competition is Beating Us, Despite the Fact We Are Better Than Them. Why?

by podcast | Nov 20, 2021 | The Intuitive Customer Podcast - CX Podcasts

One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them.  I can relate. I sold a complicated product when I was in corporate life, and it...
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