by podcast | Dec 11, 2021 | The Intuitive Customer Podcast - CX Podcasts
Fernando has a problem that he wants our help solving. In his industry of branding and packaging fast-moving consumer goods, his clients often tell him to do whatever the competition is doing. However, Fernando knows that while imitation is the highest form of...
by podcast | Dec 8, 2021 | The Intuitive Customer Podcast - CX Podcasts
Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about. Reichheld’s new book, Winning on Purpose: The Unbeatable Strategy...
by podcast | Dec 4, 2021 | The Intuitive Customer Podcast - CX Podcasts
I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of...
by podcast | Nov 27, 2021 | The Intuitive Customer Podcast - CX Podcasts
I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too. The one I have my eye on is Fender’s, not because I know anything about amplifiers and their performance, but because I like...
by podcast | Nov 20, 2021 | The Intuitive Customer Podcast - CX Podcasts
One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them. I can relate. I sold a complicated product when I was in corporate life, and it...
