by podcast | Feb 16, 2022 | The Intuitive Customer Podcast - CX Podcasts
The future of customer strategy is providing proactive experiences based on the predicted needs of your customers. The key to unlocking this future is your customer data, particularly the data you have collected about customer behavior. You have most of what you need...
by podcast | Feb 12, 2022 | The Intuitive Customer Podcast - CX Podcasts
We celebrated a significant milestone this year. It’s Beyond Philosophy’s 20th anniversary. Not only that, but Financial Times also recognized our company as one of the top management consultancies for the fourth year in a row. It is always...
by podcast | Feb 5, 2022 | The Intuitive Customer Podcast - CX Podcasts
Big Data creates big problems. One of the biggest problems is what to do with it now that you have it. Don’t feel too bad if this is true for your company. Most organizations have no idea to use the customer insights they have collected. Moreover,...
by podcast | Jan 29, 2022 | The Intuitive Customer Podcast - CX Podcasts
One of our listeners in Finland is in a pickle. Anna wants to operationalize journey mapping to make their Customer Experience more customer centric. Perhaps more importantly, she wants these improvements to prove practical and effective rather than viewed as a...
by podcast | Jan 22, 2022 | The Intuitive Customer Podcast - CX Podcasts
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that...
