by podcast | Jan 8, 2022 | The Intuitive Customer Podcast - CX Podcasts
We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer...
by podcast | Jan 1, 2022 | The Intuitive Customer Podcast - CX Podcasts
Our listeners have problems and they let us know about it. For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how...
by podcast | Dec 25, 2021 | The Intuitive Customer Podcast - CX Podcasts
Did you know that customer satisfaction scores are the lowest they have been in the past 15 years? It’s true, and you can’t blame it all on COVID, although there is some blame to be cast there. Per the American Customer Satisfaction Index (ACSI), only 30...
by podcast | Dec 18, 2021 | The Intuitive Customer Podcast - CX Podcasts
When I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the...
by podcast | Dec 15, 2021 | The Intuitive Customer Podcast - CX Podcasts
Imagine that you own a well-known car brand during a global pandemic. No one is coming to the show room to see your dealer’s cars, nor are they bringing them in for service. No one is really driving them around, either. What do you do? For Nissan’s Hussein...
