by podcast | May 7, 2022 | The Intuitive Customer Podcast - CX Podcasts
Customer Science is a vital part of any organization’s future success with their customer experience. The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect...
by podcast | Apr 30, 2022 | The Intuitive Customer Podcast - CX Podcasts
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Experiments serve as the gold standard...
by podcast | Apr 23, 2022 | The Intuitive Customer Podcast - CX Podcasts
Prices will never be low enough for customers. After all, have you ever got a customer survey back that said you should charge more for your product or service? Have you ever written that yourself as a customer? Of course you haven’t! Who would? As you may...
by podcast | Apr 16, 2022 | The Intuitive Customer Podcast - CX Podcasts
A lot of companies get customer segmentation wrong. Or they got it right, but they did it seven years ago. The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. Things have changed dramatically...
by podcast | Apr 9, 2022 | The Intuitive Customer Podcast - CX Podcasts
Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk’s The Trends Report 2022, you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. You...
