by podcast | Jun 11, 2022 | The Intuitive Customer Podcast - CX Podcasts
We have another business pickle to address. This time it’s with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously. We have been there. Ryan once worked at a grocery...
by podcast | May 28, 2022 | The Intuitive Customer Podcast - CX Podcasts
How do you know if someone trusts you? Is it how they talk to you? How much time do they spend with you? What do they say about you when you aren’t around? We might argue the answer is D, all of the above. Plus, there are many other behaviors people have that...
by podcast | May 25, 2022 | The Intuitive Customer Podcast - CX Podcasts
The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense. As a result, their team was always pressured to...
by podcast | May 21, 2022 | The Intuitive Customer Podcast - CX Podcasts
Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Fleischaker emphasizes the critical nature of ensuring that you...
