by podcast | Oct 21, 2023 | The Intuitive Customer Podcast - CX Podcasts
Poor Irene Beard. She is in a pickle, and she needs our help. A strong believer in brand, Beard is starting a new company and asked us for help getting people to take away what she wants them to about her company’s brand. Beard’s question brings up some...
by podcast | Oct 14, 2023 | The Intuitive Customer Podcast - CX Podcasts
So, you think the sale is in the bag. The customer signed the paperwork and everything. However, when you log in the next day to email, there is a cancellation. You think, what happened? People change their minds all the time for a lot of different reasons. Sometimes,...
by podcast | Oct 7, 2023 | The Intuitive Customer Podcast - CX Podcasts
For many of us, planning can be an area of opportunity. We underestimate how much time something will take and how much time we will have available for something, particularly regarding project completion. However, Daniel Kahneman and Amos Tversky explained why we do...
by podcast | Sep 30, 2023 | The Intuitive Customer Podcast - CX Podcasts
Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have...
by podcast | Sep 23, 2023 | The Intuitive Customer Podcast - CX Podcasts
We can be grumpy about the restaurant experience. This self-awareness is key, especially when we realize that our behavior closely resembles the behavior of two grouchy Muppets heckling Kermit and Fozzie from the balcony. However, it’s easy to see that every...
