by podcast | Jun 18, 2022 | The Intuitive Customer Podcast - CX Podcasts
Podcast Summary A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. 5 Rules for Effective...
by podcast | Jun 11, 2022 | The Intuitive Customer Podcast - CX Podcasts
We have another business pickle to address. This time it’s with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously. We have been there. Ryan once worked at a grocery...
by podcast | May 28, 2022 | The Intuitive Customer Podcast - CX Podcasts
How do you know if someone trusts you? Is it how they talk to you? How much time do they spend with you? What do they say about you when you aren’t around? We might argue the answer is D, all of the above. Plus, there are many other behaviors people have that...
by podcast | May 25, 2022 | The Intuitive Customer Podcast - CX Podcasts
The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense. As a result, their team was always pressured to...
