by podcast | Jul 9, 2022 | The Intuitive Customer Podcast - CX Podcasts
When I was still a lad, around 10, I brought home a school report that read, “Colin is the class clown.” I am still proud of that report card to this day. Humor is an essential part of life and, surprisingly enough, business. There are numerous ways to use...
by podcast | Jul 2, 2022 | The Intuitive Customer Podcast - CX Podcasts
I was recently out and about and thought how happy I was that the pandemic was behind us. Many people must feel the same way because retail is bouncing back after two terrible years. However, it’s not bouncing back to the way it was before. Customers have...
by podcast | Jun 25, 2022 | The Intuitive Customer Podcast - CX Podcasts
Breakthrough thinking: Why do we believe things that are not true? There was a car brand several decades ago in the UK called ŠKODA. It was a terrible car, much like Yugo was in the US. However, they have changed their image and today, my son wants to buy one....
by podcast | Jun 18, 2022 | The Intuitive Customer Podcast - CX Podcasts
Podcast Summary A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. 5 Rules for Effective...
by podcast | Jun 11, 2022 | The Intuitive Customer Podcast - CX Podcasts
We have another business pickle to address. This time it’s with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously. We have been there. Ryan once worked at a grocery...
