by podcast | Oct 15, 2022 | The Intuitive Customer Podcast - CX Podcasts
Organizations need to embrace that emotional side of their experiences. Not only to design an experience that surprises and delights their customers, but also so their Artificial Intelligence works to provide useable insight. Combining the emotional data into the...
by podcast | Oct 8, 2022 | The Intuitive Customer Podcast - CX Podcasts
This podcast was created in partnership with Streem Delta thinks I am a liar. Or at least it felt like they did on this phone call with me. If we had a video option, the entire experience would be better for both sides, and I would have the flight I...
by podcast | Oct 1, 2022 | The Intuitive Customer Podcast - CX Podcasts
When it comes to the behavioral sciences, I love their take on memory. I love it so much, that we did a podcast mini-series on it in three parts. In the first part, we talked about why memories are essential to experiences, when we use them to decide...
by podcast | Sep 24, 2022 | The Intuitive Customer Podcast - CX Podcasts
Memories do not exist alone. They are networked…and this network isn’t a bunch of the same kind of information arranged in neat order and categorized by type. It’s a network of different memory types intermingling facts and feelings, procedures, and...
by podcast | Sep 17, 2022 | The Intuitive Customer Podcast - CX Podcasts
Memory is crucial to customer strategy. Understanding customer behavior requires a fundamental understanding of how we access and use memories in our daily life and how it drives decision making in our actions and even who we decide to trust. In other words,...
