by podcast | Sep 17, 2022 | The Intuitive Customer Podcast - CX Podcasts
Memory is crucial to customer strategy. Understanding customer behavior requires a fundamental understanding of how we access and use memories in our daily life and how it drives decision making in our actions and even who we decide to trust. In other words,...
by podcast | Sep 10, 2022 | The Intuitive Customer Podcast - CX Podcasts
What did you do during the lockdown? Did you take up a hobby or a new exercise program? Did you watch hours of news coverage hoping for some good news? Were you in the kitchen working with your sourdough starter? Or were you on the couch watching the entirety of...
by podcast | Sep 3, 2022 | The Intuitive Customer Podcast - CX Podcasts
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. In my 20 years as a consultant...
by podcast | Aug 27, 2022 | The Intuitive Customer Podcast - CX Podcasts
Intuition is a concept that plays a major role in decision-making for all humans. Intuition is the way we can “know” things without using our reasoning. It is based on our instincts and experiences, and our need to find patterns for things in our...
by podcast | Aug 20, 2022 | The Intuitive Customer Podcast - CX Podcasts
My iPhone is getting bossy. It suggested widgets based on the time of day I was using it. This proactive experience is the future of experiences. Unfortunately, few organizations know how to build them. While the definition of proactive experience is...
