by podcast | Feb 4, 2023 | The Intuitive Customer Podcast - CX Podcasts
I have written seven books, countless articles, and tons of keynote speeches, not to mention thousands of emails. As a writer, through and through, I know how difficult it can be to stare at a blank screen watching that blinking cursor wondering where to start. ...
by podcast | Jan 28, 2023 | The Intuitive Customer Podcast - CX Podcasts
If you have customer segments that read like the drink sizes on a fast-food menu, then this podcast is one you really need. The fact is many organizations get customer segmentation wrong. So, we came up with some critical questions that can get it back on track. ...
by podcast | Jan 21, 2023 | The Intuitive Customer Podcast - CX Podcasts
It’s a new year so we decided we needed an update. A few years ago, we gave you some rules for gaining growth. But times have changed, and so the rules need to change, too. Therefore, we took another pass at the questions that can help your organization...
by podcast | Jan 14, 2023 | The Intuitive Customer Podcast - CX Podcasts
In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. So, it is incumbent upon you to read the signs that a customer has decided to buy. For example, I like to make drawings...
by podcast | Jan 7, 2023 | The Intuitive Customer Podcast - CX Podcasts
Every so often, I get a chance to chit-chat with colleagues of mine about the future of customer experience. This time, my colleagues were pioneers in customer experience, Lou Carbone (Experience Engineering.com) author of Clued In, and Joe Pine...
