by podcast | Mar 11, 2023 | The Intuitive Customer Podcast - CX Podcasts
I have been watching the American Customer Satisfaction Index for over 20 years. Many years, there wasn’t anything too surprising in the report. However, recently there has been, and it isn’t good news for most organizations. After nearly two decades...
by podcast | Mar 4, 2023 | The Intuitive Customer Podcast - CX Podcasts
One of our listeners, Clive Hearst has a bit of pickle he needs our help with today. He wants to know whether he should invest the time and money in getting his MBA. He wants to know what the true value is of an MBA, and whether it is a must-have for his career. The...
by podcast | Feb 25, 2023 | The Intuitive Customer Podcast - CX Podcasts
Time is our most valuable resource. It’s a resource that you aren’t able to get any more of, no matter what you do, and you are losing more of it every second. When you look at it like that, asking people for their time a much bigger deal than you might have...
by podcast | Feb 18, 2023 | The Intuitive Customer Podcast - CX Podcasts
Price increases are part of today’s business environment. Unless you live on the moon, you are experiencing them from your suppliers, too, and will pass those on to your customers also. However, if you handle the price increase the wrong way, you will also...
by podcast | Feb 11, 2023 | The Intuitive Customer Podcast - CX Podcasts
How long does it take to choose a craft beer at a big box liquor store? Four hours. That’s what it felt like anyway. Why did it feel so long? Too many choices. In fact, when I was done, I needed a beer to recover from the exercise of choosing a beer. ...
