by podcast | May 20, 2023 | The Intuitive Customer Podcast - CX Podcasts
Journey Maps can be useless exercises. That’s right…we said it. However, these often-used tools don’t have to be as useless as they usually are. Journey Maps are only useless if you don’t include the customer’s emotional journey in them. ...
by podcast | May 13, 2023 | The Intuitive Customer Podcast - CX Podcasts
Having a high IQ isn’t the most important thing for leadership. It helps, but intelligence isn’t enough to make a great leader. It turns out that IQ without EQ, or emotional intelligence, doesn’t inspire teams to meet or exceed their goals. This EQ...
by podcast | May 6, 2023 | The Intuitive Customer Podcast - CX Podcasts
Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. After a search of both my hard drives (computer and memory), I realized that I didn’t. To remedy this giant...
by podcast | Apr 29, 2023 | The Intuitive Customer Podcast - CX Podcasts
If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. If so, and you’re a fan, today is your lucky day because this podcast is a mash-up of both series....
by podcast | Apr 22, 2023 | The Intuitive Customer Podcast - CX Podcasts
One of our listeners has a pickle. They did research that told them a product was just what their customers wanted, so they developed and launched it. But now, there are no sales. They want to know what went wrong. We suspect we might know. Research is a...
