by podcast | Apr 8, 2023 | The Intuitive Customer Podcast - CX Podcasts
Did you know that FOMO, or Fear of Missing Out, is a powerful motivator for customer behavior? Organizations today should find ways to leverage the power of FOMO with their customers. I was surprised to learn how much of an addiction social media was for...
by podcast | Apr 1, 2023 | The Intuitive Customer Podcast - CX Podcasts
This Podcast produced in partnership with Zuper™. You are probably underestimating the importance of a vital part of your Customer experience. Most organizations do. However, neglecting to address it can have negative impact on your customer satisfaction,...
by podcast | Mar 25, 2023 | The Intuitive Customer Podcast - CX Podcasts
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. This podcast is full of bad advice. If...
by podcast | Mar 18, 2023 | The Intuitive Customer Podcast - CX Podcasts
Fads come and go. From Tamagotchi’s to fidget spinners, we have seen plenty come and go. However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not...
by podcast | Mar 11, 2023 | The Intuitive Customer Podcast - CX Podcasts
I have been watching the American Customer Satisfaction Index for over 20 years. Many years, there wasn’t anything too surprising in the report. However, recently there has been, and it isn’t good news for most organizations. After nearly two decades...
