by podcast | Jan 17, 2026 | The Intuitive Customer Podcast - CX Podcasts
Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson from the American Customer Satisfaction Index...
by podcast | Jan 3, 2026 | The Intuitive Customer Podcast - CX Podcasts
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences – AI-driven research used for faster, cheaper market research. Synthetic audiences,...
by podcast | Dec 20, 2025 | The Intuitive Customer Podcast - CX Podcasts
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share personal stories...
by podcast | Dec 6, 2025 | The Intuitive Customer Podcast - CX Podcasts
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they’re turning to voices that feel most relatable: peers and communities. Edelman’s latest Trust Barometer shows the most credible...
by podcast | Nov 22, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the...
