by podcast | Apr 11, 2026 | The Intuitive Customer Podcast - CX Podcasts
In this episode, Ryan Hamilton and I dig into the invisible “scripts” that hold everyday customer experiences together—those unwritten psychological expectations about what happens next, what signals mean, and how both customers and employees coordinate...
by podcast | Mar 28, 2026 | The Intuitive Customer Podcast - CX Podcasts
Why do we actively seek out content that makes us angry? In this episode, Colin Shaw and Professor Ryan Hamilton explore the idea of consuming anger as an emotional experience. From doomscrolling and rage-bait headlines to viral customer complaints and outrage-driven...
by podcast | Feb 28, 2026 | The Intuitive Customer Podcast - CX Podcasts
How will customers decide which decisions to hand over to AI? As AI agents move to the front of the customer journey, brands are no longer competing for attention. They’re competing for selection. And in many cases, they don’t even realize they’re...
by podcast | Feb 14, 2026 | The Intuitive Customer Podcast - CX Podcasts
What does customer experience look like when AI starts acting on behalf of the customer? As AI agents increasingly understand customer context, remember past behavior, and reduce friction, they begin to insert themselves between companies and customers. That shift has...
