by podcast | Dec 20, 2025 | The Intuitive Customer Podcast - CX Podcasts
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share personal stories...
by podcast | Dec 6, 2025 | The Intuitive Customer Podcast - CX Podcasts
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they’re turning to voices that feel most relatable: peers and communities. Edelman’s latest Trust Barometer shows the most credible...
by podcast | Nov 22, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the...
by podcast | Nov 8, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a ‘gag order’ (NDA) after a poor service experience — and how this reflects a deeper organizational issue: silos. Together with Professor Ryan Hamilton, Colin...
by podcast | Oct 11, 2025 | The Intuitive Customer Podcast - CX Podcasts
Episode Overview Ever buy something you couldn’t wait to get—and then let it sit in the box for days (or weeks)? You’re not alone. Guest host Morgan Ward joins Ryan Hamilton to explore why we often love the pursuit of products more than the possession of...
