by podcast | Feb 14, 2026 | The Intuitive Customer Podcast - CX Podcasts
What does customer experience look like when AI starts acting on behalf of the customer? As AI agents increasingly understand customer context, remember past behavior, and reduce friction, they begin to insert themselves between companies and customers. That shift has...
by podcast | Jan 31, 2026 | The Intuitive Customer Podcast - CX Podcasts
How are you really using AI — and how does that compare to others? In this episode, Colin Shaw introduces a simple behavioural framework for understanding how people are actually using AI today — not in theory, but in practice — and why this matters enormously for the...
by podcast | Jan 17, 2026 | The Intuitive Customer Podcast - CX Podcasts
Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson from the American Customer Satisfaction Index...
by podcast | Jan 3, 2026 | The Intuitive Customer Podcast - CX Podcasts
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences – AI-driven research used for faster, cheaper market research. Synthetic audiences,...
by podcast | Dec 20, 2025 | The Intuitive Customer Podcast - CX Podcasts
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share personal stories...
