by podcast | Aug 30, 2025 | The Intuitive Customer Podcast - CX Podcasts
EPP 409 Your Customers are Lazy… and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step back and welcomes guest host Morgan Ward to explore one of psychology’s favourite contradictions: why...
by podcast | Aug 16, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new...
by podcast | Aug 2, 2025 | The Intuitive Customer Podcast - CX Podcasts
You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing &...
by podcast | Jul 19, 2025 | The Intuitive Customer Podcast - CX Podcasts
In this episode of The Intuitive Customer, Colin Shaw speaks with Andy Traba, VP of Product Marketing at NICE, about the company’s new mission: Creating a NiCE World. This isn’t just a rebranding message — it’s a strategic shift toward unified,...
by podcast | Jul 5, 2025 | The Intuitive Customer Podcast - CX Podcasts
AI is taking over—well, at least some parts of customer service. But how do you know when to automate and when to stick with the good old-fashioned human touch? In this episode, we dive into one of the most crucial decisions organizations are making today: When should...
