by Colin Shaw | Jan 27, 2022 | Blogs
The next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and the concept of the behavioral sciences. However, if you miss this next new wave of change, you could be in danger of repeating the...
by Colin Shaw | Jan 20, 2022 | Blogs
Over the last 20 years, Customer Experience has been a concept embraced by businesses. However, despite this emphasis on providing excellent experiences, customer satisfaction levels have not improved. Many of you might think, well, that’s because of COVID....
by Colin Shaw | Jan 19, 2022 | Blogs
By now, you have probably heard of the metaverse. If you haven’t, Fortune.com describes the metaverse as a digital universe that users access through virtual reality (VR). This metaverse concept is poised to change everything, from how we interact online to how...
by Colin Shaw | Jan 13, 2022 | Blogs
Customer relationships have to be win-win. If they aren’t, it’s time to end it. However, it shouldn’t be a quick decision, nor should it happen in an email or text. There is a process, and today we will look at when and how you should sack a...
by Colin Shaw | Jan 12, 2022 | Blogs
The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” Now, in 2021, this quote couldn’t be any more pertinent than it...
