by Colin Shaw | Sep 29, 2022 | Blogs
Memory Mini Series Part 2: Loyalty is a Function of Memory. This is How Memories are Built. This newsletter is the second in a 3 part series related to one of my favorite topics in my continuing mini-series on memory. Last time, we discussed how recall drives our...
by Colin Shaw | Sep 22, 2022 | Blogs
Memory Mini Series Part 1: Our Behavior is Motivated by What We Recall. So, How Are Memories Formed? This newsletter is the first of three I will publish on the subject of Memory. Memory is fascinating and a broad topic related to experiences. Therefore, one issue of...
by Colin Shaw | Sep 15, 2022 | Blogs
The Big Miss: How Organizations Overlook the Value of Emotions We all had different ways of coping with the lockdown. Some started knitting or scrapbooking. Some of you binge-watched all of Netflix. Some of you read books. One of the things we did on the Beyond...
by Colin Shaw | Sep 8, 2022 | Blogs
Over the 20 years of my Customer Experience consultancy, I have led Customer Experience program implementations. My best was with Maersk Line, the largest shipping container company in the world. The results were a 40-point increase in their Net Promoter Score®...
by Colin Shaw | Sep 1, 2022 | Blogs
We’ve all had experiences where we can anticipate what’s coming. So, today we are going to talk about intuition. But you knew that already, didn’t you? Intuition might be more valued in business than analysis. Many of us want a quick answer we can...
