by Colin Shaw | Mar 15, 2010 | Customer Behaviour, Expert's Insights
Healthcare’s Emotional Focus in Unexpected Places… In the children’s program Sesame Street, there is a bit where they show four items and sing “which one of these things is not like the others? Which one just doesn’t belong?” Well, as far as healthcare providers...
by Colin Shaw | Mar 12, 2010 | Customer Experience, Social Media
Customer Experience Tips: How to deal with negative feedback in Social Media… Entering into the world of Social Media can be a bit like opening Pandora’s box – there’s a lot of great things that can happen, but you may also encounter some negative feedback....
by Colin Shaw | Mar 11, 2010 | Customer Analysis, Customer Behaviour, Customer Experience
Patient Centered Care? Feeling sick… There is a general movement towards patient centred care. You see the NHS talking about it in the UK. You hear it in the healthcare debate in the USA. It seems we have turned the tide and most people involved in healthcare...
by Colin Shaw | Mar 9, 2010 | Customer Behaviour, Customer Experience
Augmenting your Customer Experience through music…. How can you augment your mood? How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control...
by Colin Shaw | Mar 8, 2010 | Customer Experience, Social Media
Twitter for Business…. In the age of Social Media, there is some confusion over which platforms, tools and services can be utilised for business, and what is just best left alone. There has been a mix of good and bad reviews around using Twitter as a business...
