by Colin Shaw | Mar 22, 2010 | Customer Behaviour, Customer Experience, Social Media
How Emotional Intelligence influences how you behave on Facebook…. How many Facebook friends do you have? 10? 125? 1000? The number of friends you have on social networks is unlikely to actually correlate to how many you have in real life. A recent study has...
by Colin Shaw | Mar 19, 2010 | Customer Analysis, Customer Experience, Social Media
Cut & Paste Customer Experience…. The internet is the holy grail of worldwide information. With the click of a button, the press of a few keys and you can find, read and copy endless reams of information. The cut & paste culture that has developed on the...
by Colin Shaw | Mar 18, 2010 | Customer Behaviour, Customer Experience
Do you ever really listen to customer experience feedback?….. Feedback from your customers on how your product or service is faring is priceless. Too often organisations formalise the feedback process to the point where it becomes a structured machine. When was...
by Colin Shaw | Mar 17, 2010 | Customer Behaviour, Customer Experience
Customer Expectations – is your customer experience playing up to their assumptions… Expectations. Every interaction your organisation has with customers is based on expectations. They expect a certain level of service, expect a certain level of interaction with...
by Colin Shaw | Mar 16, 2010 | Customer Experience, Social Media
Transparency and Customer Experience: How much is too much? Being financially transparent is now commonplace amongst organisations worldwide, but being transparent about every inner working of your business isn’t. A number of companies who participate in the social...
