by Colin Shaw | Apr 6, 2010 | Social Media
Social Media running free…. Author: Colin Shaw Social Media is currently running free. One of the issues with social media being a relatively new medium is that it lacks a defined purpose and real backing within organisations. Unless organisations are...
by Colin Shaw | Mar 31, 2010 | Customer Experience, Expert's Insights, Market Research
One of the key questions in Customer Experience is ‘how can we redesign our experience to create more value-add?’ Too often however this is treated as a negative question, being turned into: ‘what can we do to eliminate non-value adding costs’, hence the popularity of...
by Colin Shaw | Mar 30, 2010 | Customer Experience
The EasyJet Experience…. With BA on strike you would think that easyJet would see this as an opportunity to win some new customers. I was catching a flight to Edinburgh to run an educational workshop for senior executives. To my complete surprise, the flight was...
by Colin Shaw | Mar 29, 2010 | Conferences, Events & News
WEBINAR – A Get Well Card for Healthcare Sectors… A Get Well Card for Healthcare Sectors: New Customer Experience Trend Tracker research reveals patient centered healthcare not taking care of patients emotional wellbeing DATE April 15th, 2010 4-5 pm UK; 11...
by Colin Shaw | Mar 29, 2010 | Customer Behaviour, Customer Experience, Expert's Insights, Market Research, Social Media
How Sentiment Analysis could improve your Customer Experience… What are your customers really saying about you? For decades organisations have used feedback forms, focus groups and first hand comments to gain insight into their customers opinions. The growth of...
