Malcolm Gladwell on Social Media… Author: Colin Shaw Malcolm Gladwell, one of my favourite authors, has shared his thoughts on Social Media. The short interview is definitely worth a read. Overall Gladwell suggests that social media has been a positive for the...
Social Media running free…. Author: Colin Shaw Social Media is currently running free. One of the issues with social media being a relatively new medium is that it lacks a defined purpose and real backing within organisations. Unless organisations are...
One of the key questions in Customer Experience is ‘how can we redesign our experience to create more value-add?’ Too often however this is treated as a negative question, being turned into: ‘what can we do to eliminate non-value adding costs’, hence the popularity of...
The EasyJet Experience…. With BA on strike you would think that easyJet would see this as an opportunity to win some new customers. I was catching a flight to Edinburgh to run an educational workshop for senior executives. To my complete surprise, the flight was...
WEBINAR – A Get Well Card for Healthcare Sectors… A Get Well Card for Healthcare Sectors: New Customer Experience Trend Tracker research reveals patient centered healthcare not taking care of patients emotional wellbeing DATE April 15th, 2010 4-5 pm UK; 11...
