by Colin Shaw | Jun 3, 2010 | Customer Service, Market Research
Author: Colin Shaw This popped up in my RSS reader this morning. Infographics are all the rage at the moment on the blogosphere, and it was good to see one that related to customer service, in particular how putting customers on hold influences customer retention....
by Colin Shaw | Jun 2, 2010 | Market Research, Social Media
Starbucks continues to lead in the Social Media space…… Starbucks continues to excel at providing a great brand experience online with a report that it is the most popular brand in the U.S. within social media sites. Although it may not have the most...
by Colin Shaw | Jun 1, 2010 | Customer Service, Social Media
Making your Customer Service social….. Author: Colin Shaw Social Media extends beyond PR – how can it influence your customer service strategy? There is a great post on Mashable covering 5 steps to taking your Customer Service social. If you’re a regular reader...
by Colin Shaw | May 28, 2010 | Customer Experience, Social Media
social media to improve your B2B ….. Author: Colin Shaw Can you have a conversation with a business? Although Social Media seems a natural fit for B2C marketing, as its about having a conversation with your customers, do the same rules apply for B2B marketing?...
by Colin Shaw | May 27, 2010 | Expert's Insights, Social Media
Twitters Ad Platform: opportunities for brands….. Author: Colin Shaw Twitter’s Ad Platform is yet to see any brands provide successful case studies or famous campaigns, so what is the future of the platform and what opportunities are there for brands? Although...
