by Colin Shaw | Jun 15, 2010 | Customer Experience, Social Media
Social Media continues to grow Down Under…. Australia continues to catch up with its other English-speaking counterparts with more and more people getting social online. Nielsen reports that social activities online in Australia continue to rise with Twitter...
by Colin Shaw | Jun 14, 2010 | Market Research
Smartphones are set to overtakes feature phones by 2011 in the USA. Since the release of the iPhone, the smartphone market has exploded. A whole new industry of mobile apps has been created and more and more organisations are looking to connect with their customers...
by Colin Shaw | Jun 14, 2010 | Customer Research, Customer Satisfaction, Customer Service
I was recently asked to comment on a growing phenomenon here in the UK – the use of Hard Sell tactics in retail shops on London’s Biggest Conversation – LBC radio 97.3. The traditional British style is for the shop keeper to give you space until you more or less...
by Colin Shaw | Jun 11, 2010 | Market Research, Social Media
It’s Friday. The World Cup kicks off today. So I thought I would keep the blog post light, fun and snappy. Over at iStrategy2010.com they have a great infographic summarising what the Fortune 100 are doing in Social Media. Its a great way to quickly see the level of...
by Colin Shaw | Jun 10, 2010 | Market Research, Social Media
Who owns the largest share of voice on Twitter? Which brands are being spoken about the most? Yesterday we looked at the levels of buzz the Top 20 global brands are receiving online. Today, I thought i’d point you towards a blog post by Brian Solis which reports on...
