by Colin Shaw | Feb 9, 2011 | Expert's Insights
Auto-checking emotional content on our laptops… Author: Qaalfa Dibeehi Emotions will soon be embedded in our laptops. The equivalent of emotional spell checking is here. IBM’s Lotus Notes will be incorporating Lymbix’s ToneCheck sentiment analysis technology...
by Colin Shaw | Feb 9, 2011 | Customer Experience, Expert's Insights
The Walkie-Talkie Model of Customer Experience named a ‘must read’ Author: Qaalfa Dibeehi and Zhecho Dobrev As thought leaders in the Customer Experience sphere, we at Beyond Philosophy pride ourselves on writing key think-pieces for the industry. We have recently had...
by Colin Shaw | Feb 9, 2011 | Customer Experience
“Creating in totality an ideal buying experience and innovative interactions that engages as well as enables buyers to enter into a transactional and loyal relationship with the organization” Author: Colin Shaw Tony Zambito over at The Social Customer has written a...
by Colin Shaw | Feb 9, 2011 | Conferences, Events & News
The fundamental assumption of all the loyalty models is that keeping existing customers is less expensive than acquiring new ones. Author: Colin Shaw One of my favourite bloggers and marketing guru, Seth Godin, has brilliantly summed up the impact of customer loyalty:...
by Colin Shaw | Feb 9, 2011 | Customer Experience, Expert's Insights
Author: Colin Shaw Nielsen has released some its latest statistics on The State of the Global Consumer: Spending Trends. In a recession it is vital to control costs and steady the ship for a likely drop in income. However, one of the biggest costs an organisation can...
