by Colin Shaw | Mar 30, 2011 | Customer Behaviour, Customer Experience, Expert's Insights
Wrestling with how to improve, manage, or maintain customer experience operations is a journey that never ends. In The DNA of Customer Experience, I provided research that shows that trust is one of the key emotions that can destroy a company’s relationship with a...
by Colin Shaw | Feb 9, 2011 | Conferences, Events & News, Expert's Insights
Colin Shaw’s key takeaways from DMA Cleveland’s February luncheon!!!! Colin attended the DMA event in Cleveland to talk about Customer Experience relating to three major trends: experience psychology, neuroexperience and social media. Find out more about the DMA...
by Colin Shaw | Feb 9, 2011 | Expert's Insights
Human Interaction Exposed: Brain Scanning for Two!!! Author: Qaalfa Dibeehi The magazine New Scientist has reported that Ray Lee of Princeton University has developed an fMRI brain scanner simultaneous scanning of two people. In recent years, fMRI scanning is the...
by Colin Shaw | Feb 9, 2011 | Expert's Insights
Have you heard of the Get2Human call centre standard!!! Call Centres are often the beginning of a bad customer experience. Darren Cornish pointed me in the direction of Get2Human.com, which I believe is a good practice for people wondering what to do with their...
by Colin Shaw | Feb 9, 2011 | Market Research, Social Media
Some great customer experience statistics for 2011 Author: Colin Shaw 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. RightNow, a...
