by Colin Shaw | Sep 16, 2011 | Customer Experience
We all know that making our customers happy makes us happy, but how exactly do we make our customers happy? You might be inclined to say that the right product at the right price is the way to go, and certainly that is a component of customer happiness, but the...
by Colin Shaw | Sep 14, 2011 | Expert's Insights
Francis Bacon, partially made famous by his quote “knowledge is power,” also once said that “some books are to be tasted, others to be swallowed, and some few are to be chewed and digested.” Bacon made this observation about the primacy of the relationship between...
by Colin Shaw | Sep 12, 2011 | Customer Experience
Have you ever watched the television series I Dream of Jeannie? If you’re unfamiliar with the plotline here’s a refresher: the sitcom stars a magical genie and illustrates the humorous mishaps of daily life in the human world. Genies, magic lamps… all this sounds bit...
by Colin Shaw | Sep 9, 2011 | Expert's Insights
According to the Bureau of Labor Statistics, the average American works 7.5 hours on a weekday. Excluding weekends, this means the average person spends 1,950 hours at work in a year. In a previous post, we discussed the integral connection between the happiness of...
by Colin Shaw | Sep 8, 2011 | Expert's Insights
The Financial Crisis of 2008 (also referred to as the Credit Crunch or the Global Financial Crisis) saw the collapse of large financial institutions, bank bailouts by national governments, and of course, massive downturns in the stock market. Eviction, foreclosure and...
