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7 Rules Guaranteed To Change Your Customer’s Habits To Gain ROI

7 Rules Guaranteed To Change Your Customer’s Habits To Gain ROI

by Colin Shaw | Jan 6, 2024 | The Intuitive Customer Podcast - CX Podcasts

  Picture this: Your customers, like individuals, operate on habitual inclinations. So, if they habitually favor a competitor’s product or service, how does one instigate change? Here, we present seven potent ways to turn the tide. But before diving into these...
Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Unlocking Success in 2024 With These 6 Essential Learnings From 2023

by Colin Shaw | Jan 4, 2024 | Blogs

  It’s that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to look back upon what has happened and what I learned from it. We did this on the podcast recently. My podcast partner and I came up with...
How Implementing AI in CX Can Be the Good, Bad, and Ugly

How Implementing AI in CX Can Be the Good, Bad, and Ugly

by Colin Shaw | Dec 28, 2023 | Blogs

  This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead (alexmead@sky.com) recently to talk about it, and I wanted to share what we discussed here with all of you, too. One thing I...
Is this the future for Customer research teams in 2024 and beyond?

Is this the future for Customer research teams in 2024 and beyond?

by Colin Shaw | Dec 21, 2023 | Blogs

  I’m obsessed with AI at the moment. Luckily, the rest of the world seems to be, also. One area that will feel the influence of AI keenly is customer market research. I thought we could discuss this here today since it likely affects many of you readers,...
Why Confusing Inertia With Loyalty Will Eventually Kill Your Business

Why Confusing Inertia With Loyalty Will Eventually Kill Your Business

by Colin Shaw | Dec 14, 2023 | Blogs

  In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. I...
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