by Colin Shaw | Feb 13, 2012 | Customer Experience
San Francisco International Airport now has a yoga room for passengers to relax after going through security check. Melissa Mizell, design director for Gensler, the Terminal 2 architecture firm that also created the yoga room, states that it “gives modern travelers a...
by Colin Shaw | Feb 9, 2012 | Customer Experience
A time-honoured truth is that people may forget your words and even your actions – but they never forget how you made them feel. This is especially true when it comes to Christmas presents giving. With the holiday season behind us, I’m still reflecting on a...
by Colin Shaw | Feb 6, 2012 | Customer Service
Luxury car brands such as Rolls Royce, BMW, Lamborghini, Porshe, Audi, Bentley etc. announced record sales this year. In the case of Rolls Royce for example, this year set the highest sales record in their 107-year history, beating the previous record set almost three...
by Colin Shaw | Feb 2, 2012 | Customer Experience
Walgreen’s “Urban Concept Store,” represents the best of the best in customer experience. As Walgreen president Joe Mangacca states, their aim is to “transform from a traditional drugstore to a retail health and daily living destination,” out of the desire to become...
by Colin Shaw | Jan 30, 2012 | Customer Service
Go Daddy is the web’s top registrar, providing over 50 million customers with website domains around the world. For the first time we witnessed the full power of social media as a real-time, live forum to express discontent. We can draw several lessons from the events...
