by Colin Shaw | Feb 16, 2012 | Customer Experience
As Starbucks plans to open about 50 new locations in India, the world may have to make way for 1,189,172,906 more caffeinated people . Earlier this year, Starbucks and Tata Group (the international conglomerate responsible for Jaguar, Tata Motors, and even Eight...
by Colin Shaw | Feb 13, 2012 | Customer Experience
San Francisco International Airport now has a yoga room for passengers to relax after going through security check. Melissa Mizell, design director for Gensler, the Terminal 2 architecture firm that also created the yoga room, states that it “gives modern travelers a...
by Colin Shaw | Feb 9, 2012 | Customer Experience
A time-honoured truth is that people may forget your words and even your actions – but they never forget how you made them feel. This is especially true when it comes to Christmas presents giving. With the holiday season behind us, I’m still reflecting on a...
by Colin Shaw | Feb 6, 2012 | Customer Service
Luxury car brands such as Rolls Royce, BMW, Lamborghini, Porshe, Audi, Bentley etc. announced record sales this year. In the case of Rolls Royce for example, this year set the highest sales record in their 107-year history, beating the previous record set almost three...
by Colin Shaw | Feb 2, 2012 | Customer Experience
Walgreen’s “Urban Concept Store,” represents the best of the best in customer experience. As Walgreen president Joe Mangacca states, their aim is to “transform from a traditional drugstore to a retail health and daily living destination,” out of the desire to become...
