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Unlocking Customer Insights Mastering the Art of Effective Customer Research

Unlocking Customer Insights Mastering the Art of Effective Customer Research

by Colin Shaw | Jan 27, 2024 | The Intuitive Customer Podcast - CX Podcasts

  This has been created in partnership with YouGov. Our listeners will enjoy $ 500 off their first survey from YouGov. Click here.   Customer research has some big problems. You might think the big problem with customer research is not asking the right...
How Applying Key Sports Principles Can Boost Your Customers’ Experience

How Applying Key Sports Principles Can Boost Your Customers’ Experience

by Colin Shaw | Jan 25, 2024 | Blogs

  You might recall how I like to say, “None of us are as clever as all of us.” Recently I decided that I would like to leverage the power behind that phrase. So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever...
What Sport Teaches Us About How to Improve Your Customers’ Experience

What Sport Teaches Us About How to Improve Your Customers’ Experience

by Colin Shaw | Jan 20, 2024 | The Intuitive Customer Podcast - CX Podcasts

  We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin...
What Sport Teaches Us About How to Improve Your Customers’ Experience

How To Find The Right Balance Between Fraud And The Customers Experience

by Colin Shaw | Jan 13, 2024 | The Intuitive Customer Podcast - CX Podcasts

  Per Statista, the amount of e-commerce losses to online payment fraud in 2022 since 2020 is $41 billion. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year. But wait, there’s more. Messente, a dedicated business...
Discover the 7 Powerful Rules that Will Transform Your Customers’ Habits

Discover the 7 Powerful Rules that Will Transform Your Customers’ Habits

by Colin Shaw | Jan 11, 2024 | Blogs

  I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways...
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