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by Colin Shaw | Jun 24, 2013 | Customer Experience
This is one of the most important questions any organization needs to answer in order to be successful. The reality is your Customer Experience begins long before the customer directly interacts with you and it finishes long after you have left. For example, a...
![Where Does Your Customer Experience Start and Stop?]()
by Colin Shaw | Jun 20, 2013 | Customer Experience
Has it happened to you that you start a small argument with your wife, partner or girlfriend, over a small thing but neither of you acknowledges any wrongdoing and both start to blame the other side? In many cases this is what starts off from a small thing that...
![Where Does Your Customer Experience Start and Stop?]()
by Colin Shaw | Jun 17, 2013 | Uncategorized
The 80s gave us a lot of things: Personal computers, BMW obsessions, the music of U2, and a new generation of consumers and workers identified as Generation Y, or the Millennials. This generation is very different than any other that came before it. As they begin to...
![Where Does Your Customer Experience Start and Stop?]()
by Colin Shaw | Jun 13, 2013 | Customer Analysis
Analyst reports: the ever-present companion to a corporate exec’s life. I know, because they were my ever-present companion when I worked in corporate life. Too many things in corporate life are geared around the analyst reports. They seem to make people act like...
![Where Does Your Customer Experience Start and Stop?]()
by Colin Shaw | Jun 10, 2013 | Customer Experience
It still surprises me, even in this day and age, how many people still need convincing that improving the Customer Experience will generate revenue and save costs. As I read this great blog the other day, which highlights many stats from reputable sources clearly...
