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by Colin Shaw | Jan 29, 2014 | Customer Experience
Best Buy has been around for decades. Known for having the latest and greatest technology for you to play with, or “try before you buy,” and its team experts in blue shirts, it is a brand that I would argue is a household name. But the other names it gets called in...
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by Colin Shaw | Jan 27, 2014 | Customer Experience
Pizza hut has recently announced that they are going to release a redesigned hand-tossed pizza this week. The new version will have a more organic shape and more imperfections than the previous version. I love that Pizza Hut is doing this. The article that was...
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by Colin Shaw | Jan 23, 2014 | Customer Behaviour
The old saying is, “Cheats Never Prosper.” But a new study in the Harvard Business Review says that when the cheating has no apparent victim, then cheating prospers the cheater quite a bit…maybe not in terms of money but definitely in positive feelings. The study was...
by Colin Shaw | Jan 22, 2014 | Patient Experience
Doug Dietz, principal designer for GE Healthcare, was proud of his new scanner (MRI machine) that he designed. Like a self-described proud papa, he went to visit it at the hospital. It was this visit that would change his life and would teach him a profound lesson....
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by Colin Shaw | Jan 20, 2014 | Customer Experience
A Return on Investment (ROI) calculation is a foregone conclusion for any person working in business today. But one area that doesn’t get linked to an ROI often enough, is the investments that are associated with Customer Experience. All those people who work in...
