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by Colin Shaw | Feb 27, 2014 | Customer Experience
A new study published online recently in the journal Emotion by researchers from Berkeley and Northwestern University indicates that women might be better at keeping a long-term marriage relationship on track and “happy.” These studies were related to long-term...
by Colin Shaw | Feb 26, 2014 | Emotional Experience, Experience Design
The Five senses. You have known them since elementary school. Sight, Hearing, Taste, Smell, and Touch. But while you may be aware of them and could list them all on a game show to win a prize, have you ever considered how each of them contributes to each of our...
![Are Women Better at Building Customer Relationships and Loyalty?]()
by Colin Shaw | Feb 24, 2014 | Customer Engagement, Customer Experience
My Facebook feed was stacked over the last few weeks with all the ‘Look Back’ videos that celebrated Facebook’s 10-year anniversary. One thing all these videos had in common is that they created stories from unrelated posts and photos that tell the story of people’s...
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by Colin Shaw | Feb 20, 2014 | Expert's Insights
Very few times in my life as a customer experience expert do I get to talk about matters of life and death. But this week is different; a rare occasion when three companies made good moves that might save your life. Good Move #1: CVS Stops Selling Cigarettes In a...
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by Colin Shaw | Feb 17, 2014 | Customer Experience
Amazon revealed recently that new feature in their mobile app will allow a consumer to point his or her camera at a product, like an empty mouthwash bottle or a can of furniture polish, and that photo alone would place an order on their website. The new Flow feature...
