![Target CEO Resigns: Will This Be a Catalyst for Renewed Employee Engagement?]()
by Colin Shaw | May 12, 2014 | Employee Experience
Target announced the resignation of the Chairman, President and CEO, Gregg Steinhafel yesterday following the data breach that compromised the credit and debit card information of over 110 million customers last December. Target’s attempt to win back the confidence of...
![Target CEO Resigns: Will This Be a Catalyst for Renewed Employee Engagement?]()
by Colin Shaw | May 7, 2014 | Customer Experience, Customer Satisfaction, Customer Service
Over the years I have learnt that telling stories is a very powerful way articulating something complex and moreover getting people to understand your point of view. Our regular readers know that we believe a Customer Experience is not just about price or the product,...
![Target CEO Resigns: Will This Be a Catalyst for Renewed Employee Engagement?]()
by Colin Shaw | May 5, 2014 | Customer Experience
“Would you like smoking or non-smoking?” This was the question that any patron was greeted with for several years when they went to a restaurant. But since the ban of smoking in most public places around many countries country since, the question is as...
![Target CEO Resigns: Will This Be a Catalyst for Renewed Employee Engagement?]()
by Colin Shaw | Apr 30, 2014 | Customer Behaviour
Did you know that when you last went to the store, it’s likely that someone was watching your every move? But not to see if you were going to steal. No, they were watching so they could figure out what you were going to buy! Retail are simply taking the concept of...
![Target CEO Resigns: Will This Be a Catalyst for Renewed Employee Engagement?]()
by Colin Shaw | Apr 28, 2014 | Customer Behaviour
One thing that every organization has is customer groups, or segments that have certain characteristics that are the same and that have the same values for their experience. Understanding these segments is important because when you identify these groups and what...
