![Are You an Introvert or Extrovert? New Definitions Are Revealing.]()
by Colin Shaw | Aug 12, 2014 | Blogs, Thought Leadership
Are You an Introvert or Extrovert? New Definitions Are Revealing. Dr. Carl Jung, the Swiss psychiatrist and the founder of analytic psychology, originally defined introverts and extroverts back in the early 20th century: Introvert: “an attitude-type characterized by...
by Colin Shaw | Aug 6, 2014 | Experience Design
A Forrester 2014 report announces that “the number of truly awful customer experiences is dropping like a rock. That’s good news for consumers and business buyers alike. It’s bad news, however, for the mass of companies that are now all “just average.”...
![Are You an Introvert or Extrovert? New Definitions Are Revealing.]()
by Colin Shaw | Aug 6, 2014 | Blogs, Thought Leadership
Being an entrepreneur is a tough job. Working for an entrepreneur can be tough, too. To have employee engagement in your entrepreneurial venture, it is important to remember to balance what makes you a great entrepreneur with what makes a great leader. As an...
![Are You an Introvert or Extrovert? New Definitions Are Revealing.]()
by Colin Shaw | Jul 29, 2014 | Blogs, Customer Engagement, Customer Service
New customers are a lot like making a new friend. You need to make sure that you are making a good impression. After all, the goal here is to have a great relationship. So it stands to reason that you want to make a great impression right from the start. My regular...
![Are You an Introvert or Extrovert? New Definitions Are Revealing.]()
by Colin Shaw | Jul 25, 2014 | Blogs, Customer Experience
Southwest Airlines knows how to make a boring speech fun. Best of all it doesn’t cost a dime. Recently featured on CNN’s Anderson Cooper 360, a YouTube video of one of the flight attendant’s safety speeches is an excellent example of how to add fun into your...
