![What We Can Learn from Google’s Empowered Culture]()
by Colin Shaw | Aug 27, 2014 | Blogs, Employee Experience, Thought Leadership
In 2014, Google topped the Fortune 100 Best Companies to Work for list, a place that they have been happy to occupy every year since 2012. But it’s hardly a surprise, because Googlers are an empowered team. The empowered culture that Google has created is exactly the...
by Colin Shaw | Aug 25, 2014 | Blogs, Customer Experience, Thought Leadership
Love them or hate them, most of us have eaten at McDonald’s at some point and therefore you are familiar with their menu and their experience: Fast, cheap food that you can get all over the world. But how is the high price of cheap affecting their experience?...
by Colin Shaw | Aug 20, 2014 | Blogs
A mobile phone company in the UK EE, (Everything Everywhere) seem to be annoying their Customers every time and any time. Here are three examples. 1. Line Jumping: BBC.com reported that EE has just introduced a 50 pence (80 cents) charge that allows callers in the...
by Colin Shaw | Aug 18, 2014 | Blogs, Customer Experience, Social Media
A hotel in Hudson, New York, the Union Street Guest House, will reportedly fine brides $500 for every negative review posted by any of her guests after the event. The amount is deducted from their deposit with the chance to be refunded if the review is taken down....
![What We Can Learn from Google’s Empowered Culture]()
by Colin Shaw | Aug 13, 2014 | Blogs, Customer Experience
The mobile experience, meaning the experience your customers have with you on their smartphones and tablets, is rising in popularity as more shoppers embrace the idea of shopping on the go. Once viewed as a competitor to retail, the mobile channel can have a direct...
