by Colin Shaw | Nov 17, 2014 | Blogs
Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience. The New York Times ran an article, “Why You...
by Colin Shaw | Nov 10, 2014 | Blogs, Customer Experience
Being Customer-Centric requires rewarding those that contribute to Customer-Centricity. It’s a simple concept, really. Simple yes… but is it happening? No. Too many organizations are still not rewarding Customer Experience improvement because they don’t measure it....
by Colin Shaw | Nov 6, 2014 | Blogs, Customer Experience
Customer centricity requires strategy to cultivate a culture that puts the Customer at the center of everything you do. As the third in our series of nine posts looking at the different parts of the organization contributing to Customer centricity, let’s look...
by Colin Shaw | Nov 4, 2014 | Blogs, Customer Experience, Retail Customer Experience
Retailers have been at the forefront for understanding how to use the human brain and emotions to maximize profits from their Customers. So what can the rest of businesses learn from them? Here are four lessons everyone can learn from a Grocery Store: 1. How it smells...
by Colin Shaw | Nov 3, 2014 | Blogs, Customer Experience
Same Day Home Delivery is the latest trend in mega online retailers to improve their reach to Customers. Often seen as a drawback for online retailers, delivery times are a critical marketing area of opportunity for companies whose business model shuns the brick and...
