by Colin Shaw | Sep 4, 2015 | Blogs, Customer Behaviour, Customer Experience
Customer Experience (CX) is a journey, not a destination. The status quo for what makes a great CX is always changing, and soon the bar is raised, forcing everyone to take it to the next level. Depending where you are on your CX journey, you might be left behind if...
by Colin Shaw | Sep 1, 2015 | Blogs
Amazon is in some hot water right now. The New York Times article appearing last Saturday has many people wondering if Amazon is the company they thought it was. The article in the NY Times tells a story of an employee culture where workers are never off the clock....
by Colin Shaw | Aug 27, 2015 | Blogs
Ryanair has an airline that’s giving it a run for its money—on being the worst airline ever! Uzbekistan Airways announced they would weigh its passengers pre-flight to determine the average weight of passengers and their carry-on luggage. They claim it is to aid the...
by Colin Shaw | Aug 25, 2015 | Blogs
Performance reviews are part of most employer/employee relationships. However, recent developments show that improving employee experience involves finding new ways to give employees feedback to improve motivation and success. Annual reviews are likely to get a...
by Colin Shaw | Aug 20, 2015 | Blogs
Your brain makes up 3% of your total body weight. However that 3% of your body weight takes 20% of your body’s energy to run. As highly evolved humans, we are always looking for ways to preserve energy, and one of the ways we do this is relying on habit. It’s...
