by Colin Shaw | Feb 11, 2016 | Blogs
When Rafat Ali, CEO and Founder of Skift, went to book a trip one morning, he was prepared. He knew he needed patience and perseverance to book travel online. What he wasn’t prepared for was the hostility he encountered from various travel entities, including Delta...
by Colin Shaw | Feb 9, 2016 | Blogs
In this series of posts, professionals reveal their best antidotes to work stress. Read the posts here, and then write your own (use #OutsideWork in the piece). It is vital that people recharge their batteries from time to time. They should take a break from their...
by Colin Shaw | Feb 4, 2016 | Blogs
A new study from Lund University reveals that our brains forget things on purpose. Essentially, the researchers discovered that our brains not only have learning mechanisms, but also forgetting mechanisms, and each is important to our thinking. This news is great for...
by Colin Shaw | Feb 2, 2016 | Blogs
Do you nudge your customers? Most businesses do, whether they know it or not. A nudge propels a customer toward the behavior you want – whether it’s purchasing a product, signing up for a subscription or making a repeat visit to a retailer. The theory behind a nudge...
by Colin Shaw | Jan 28, 2016 | Blogs
More often these days we get calls at our headquarters with Customer Experience champions wondering what happened to the huge gains in their Customer Experience metrics they used to get. The problem is many of them have implemented Customer Experience measures, had...
