In case you missed it, the world has gone online! If you haven’t gone online with your Customer Experience, too, it’s time. To be honest, if you haven’t begun, you’re late. The digital transformation of your present Customer Experience is long overdue. Nearly everyone...
As a Customer Experience consultancy, Beyond Philosophy, we have worked in China on a few occasions. We learned a few things about what to do and what not to do there, as it pertains to Customer Experience. Three Truths Every Marketer Should Know about CX in China...
Airbnb, the home sharing site that says you can “Belong Anywhere,” is suffering! They have now launched legal action against San Francisco over a new law that would require it to delist hosts who have not registered their living spaces. Furthermore, New York could...
We all know that internet consumers have the attention span of a flea. If something doesn’t immediately grab their interest, they’re likely to be off to the next website within seconds. This is a challenge for companies that depend on their websites to attract and...
On Thursday, June 23rd, the UK vote on whether to stay in the European Union or to exit. The vote referred to as the ‘Brexit’ gives us another excellent example of how emotions affect people’s behavior. Propeller TV’s “Brexit: Leave EU or Not?”...
