by Colin Shaw | Jul 20, 2024 | The Intuitive Customer Podcast - CX Podcasts
You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don’t, you likely think little of it, if at all. Doing...
by Colin Shaw | Jul 18, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I often say there is never one thing happening in a Customer Experience; instead, there are...
by Colin Shaw | Jul 13, 2024 | The Intuitive Customer Podcast - CX Podcasts
Customers can tell you why they do something, But they might be wrong. It’s not that customers are stupid. No, it is quite the contrary. Customers’ thinking and decision-making are complicated; multiple things happen simultaneously. Sometimes, the reason...
by Colin Shaw | Jul 11, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sanjay Patel has a pickle, and he wants our help. It’s a simple question but a profound one:...
by Colin Shaw | Jul 6, 2024 | The Intuitive Customer Podcast - CX Podcasts
Sanjay Patel faces a challenge many of us can relate to: how to get senior executives to buy into your program. Dealing with senior management can be nerve-wracking, as I learned twenty years ago when my heart rate spiked during a presentation to the CEO and C-suite....
