September 26-29 I will be in Budapest! Fortunately for you, instead of strolling along the Danube after drinking plenty of pálinka (a local Hungarian spirit), I’ll be speaking at the 2011 Customer Experience Management in Telecoms Conference. I look forward to presenting “Seven Strategic Questions Critical to Improving Your Customer Experience” in person.
Although some of you may have attended my related CEM in Telecoms virtual webinar this past July, I invite you to join me to hear more. For a sneak preview of this presentation, please listen to my Q&A with the conference organizers via this podcast.
Over the past couple years, I’ve published books that establish the theoretical foundations of what we do at Beyond Philosophy: Building Great Customer Experiences, Revolutionize Your Customer Experience, The DNA of Customer Experience: How Emotions Drive Value, and Customer Experience: Future Trends & Insights. While you could spend the time reading each of these books (which I certainly recommend for those of you who are serious about improving your customer experience), you also have the option of hearing the rules of the trade from my speaking engagements, like the upcoming CEM in Telecoms conference.
I hope to see you there.