Twitter looks more and more promising for Customer Engagement….
As Twitter continues to grow and grow, its demographic begins to change. This may open up new opportunities for your brand to engage with customers over the popular micro-blogging medium. If you haven’t thought about using Twitter yet, why not? It can be a great way for your organisation to deliver a brilliant 360 degree customer experience. If you’re interested in setting up a Twitter account, and are concerned about the right way to behave in this new space, then have a read over a few of our previous blog posts:
Can you use Twitter for Business?
Marketing on Twitter – Four styles compared
Southwest Airlines vs. Kevin Smith – a case study in customer experience and social media
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Feel free to leave your Twitter username in the comments or @message one of us.
Thanks to Michael Brito over at Social Media Today for the link.
By Colin Shaw | Published: March 25, 2010