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Paradoxically Regulation of a Customer’s Experience is a Force For Good.

Paradoxically Regulation of a Customer’s Experience is a Force For Good.

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Let’s talk government. Mind you, I said government, not politics. Specifically, let’s determine whether the government should optimize its Customer Experience. Also, I want to explore what role the government should have in any experience.

Organizations must abide by regulations, many of which affect the Customer Experience. Some are good, by the way. Others, well, we’ll get to that.

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