Joe Pine’s The Experience Economy changed my life. Pine’s take on what the future of experience would be back in the 90s put me on the path I am on today. We recently had Pine as a guest on the podcast and he blew my mind again. But, this time, it wasn’t about customer experiences but customer attention.
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How to Be Funny and Use Humor in Business to Your Advantage
As Brick & Mortar Retail Bounces Back Where Does The Future Lie?
Breakthrough Thinking: Why Do We Believe Things That Are Not True
5 Rules for Effective Customer Research That Make A Difference
Why Too Many Organizations Do Not Take Customer Complaints Seriously
Is The Move to Self-Service Better For Your Organization Or The Customer?
Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think
Are You Really Confused? How You Describe Yourself is Not Seen By Others
Subscription Model? Is This Really The Best Approach for Me?
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