We’ve got a pickle. I love a pickle. Tonya Dunn, an insurance professional, wants to know why her Customer Experience efforts aren’t moving the numbers. She wants to know what we think they should do.
For those who don’t know, Tonya listens to our podcast and is using our “I’m in a Pickle” feature. The pickle is a business problem with which she wants help. I am sharing her pickle here also because I am sure some of you have the same problem. We all need to move the numbers, as it were, so it’s a familiar business problem, and the advice will be widely applicable.
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