Digital Transformation Didn’t Work: This Is What You Should Do Now

by Colin Shaw on November 27, 2020
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Colin ShawDigital Transformation Didn’t Work: This Is What You Should Do Now

What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

by Colin Shaw on November 19, 2020
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Colin ShawWhat Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

Diagnosing Customers’ New Behavior During the Pandemic

by Colin Shaw on November 5, 2020
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Colin ShawDiagnosing Customers’ New Behavior During the Pandemic

The Five Rules for Affecting Real Culture Change

by Colin Shaw on October 29, 2020
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Colin ShawThe Five Rules for Affecting Real Culture Change

Small Things That Have a Dramatic Impact on Your Customer’s Experience

by Colin Shaw on October 22, 2020
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Colin ShawSmall Things That Have a Dramatic Impact on Your Customer’s Experience