Branding and CX: The Surprising Way They Work Together to Form Customer Loyalty

by Colin Shaw on April 4, 2019
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Colin ShawBranding and CX: The Surprising Way They Work Together to Form Customer Loyalty

5 Things You Should Do Today to Manage Uncertainty in Business

by Colin Shaw on March 28, 2019
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Colin Shaw5 Things You Should Do Today to Manage Uncertainty in Business

Why You Must Address Customer Irrationality Before It’s Too Late

by Colin Shaw on March 25, 2019
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Colin ShawWhy You Must Address Customer Irrationality Before It’s Too Late

The Four Things You Must Do to Keep Customers Talking about Your CX

by Colin Shaw on March 20, 2019
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Colin ShawThe Four Things You Must Do to Keep Customers Talking about Your CX

3 Tools to Measure Authentic Customer Emotions in Real-Time

by Colin Shaw on March 7, 2019
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Colin Shaw3 Tools to Measure Authentic Customer Emotions in Real-Time

The Remarkable Effect Facial Recognition Can Have on Your CX

by Colin Shaw on March 4, 2019
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Colin ShawThe Remarkable Effect Facial Recognition Can Have on Your CX