The Future of Brick and Mortar
One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. We had a pickle about the future of brick-and-mortar after the pandemic that I thought I would share with you, too.
Here’s what Bjorn had to say:
Hello, Ryan and Colin, and thanks for a great show. I follow you every week, and I have a pickle. It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar? How can these retailers benefit from the new technologies? Thanks for considering this topic, and have a great day.