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I have been dealing with a load of tradespeople on my kitchen renovation. The excuses they devise for why something can’t happen are amazing. Today, we will look closer at excuses regarding why people give them and what you can take away from that exchange.
To be fair, it isn’t only tradespeople who give me excuses. Who hasn’t heard excuses when interacting with companies in various Customer Experiences?
For example, I have called into places and waited long because “the call center is experiencing a high call volume.” Are they, or did they decide to cut back on labor and have fewer people there to answer the normal number of calls they receive?
I suspect it’s the latter.
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