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The Opportunities & Pitfalls Of Fusing Human And AI-Powered Experiences

The Opportunities & Pitfalls Of Fusing Human And AI-Powered Experiences

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Artificial Intelligence (AI) has some excellent applications in Customer Experience, applications that can transform the processes in customer interactions. However, after all the sci-fi we have grown up watching, it is natural to wonder what the entrance of AI will mean for the humans involved.

Today, we look closely at the relationships between humans and AI in Customer Experiences and how they complement rather than replace one another when building customer relationships.

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