Why Customers Want You To See What They Consume

by podcast on October 27, 2018

Some people spend a great deal on money on expensive products just so they can be seen using them. Other people buy very cheap items. Both of these groups could be ‘consuming conspicuously’. What does this mean and how can you use this to move your customer experience to the next level? Colin will reveal how you can benchmark your organizational performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience. Just fill out a short questionnaire and we will then send you a free personalized report!


Read More...
podcastWhy Customers Want You To See What They Consume

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

by podcast on October 20, 2018

To improve your customer experience it is vital you address these seven key strategic questions. Colin reveals these questions at a keynote conference speech in Bahrain. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region. Finally, Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience for free!


Read More...
podcastSeven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Creating and Sustaining a Customer Centric Culture

by podcast on October 6, 2018

To improve your customer experience you must also become much more customer centric. How do you do this? What should we focus on? Colin and Ryan discuss what you need to do and how this impacts building a great customer experience. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!


Read More...
podcastCreating and Sustaining a Customer Centric Culture

How Other People Sell Your Product

by podcast on September 29, 2018

How can other people make you sell a product? How do reviews influence customer behavior? How should you design your experience? Colin and Ryan discuss the psychological theories and how they can be practically implemented in your customer experience.


Read More...
podcastHow Other People Sell Your Product