Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.
Listen to the podcast:
I have a great stat from a case study that always impresses people:
Over three years, Maersk Line improved their Net Promoter Score* by 40 points over 36 months, leading to a ten percent rise in shipping volumes.
Even more impressive is that Maersk achieved this in the context of a worldwide shipping decline.
iTunes
iHeartRadio
Spotify
YouTube
Stitcher
Blubrry
Google Play